Important Patient and Visitor Guidance, Hospital Access and Elective Surgeries

The wellbeing of our patients and healthcare workers is our top priority, especially during this time. Community Medical Center is working closely with the City-County Health Department and following guidance from the Centers for Disease Control and Prevention (CDC) to ensure the safety of our patients and staff in order to care for all patients with urgent medical conditions.

Out of an abundance of caution, we are implementing strict visitor restrictions, moving to a zero-visitor protocol, and will be limiting entry points to the hospital.

Entrance points have been consolidated to the emergency department off South Avenue & the main hospital entrance off Fort Missoula Road for the general public with screening in place at each entrance. All visitors should follow posted signage and directives from on-site Community Medical Center employees.

Visitor Restrictions

Inpatient Units
To limit the spread of infectious illnesses, in-person visits will not be allowed. We encourage patients and their families to communicate through phone and video chat. Exceptions may be made on a case-by-case basis for the following:

  • Children admitted to the hospital Pediatric Unit & Pediatric Intensive Care Unit
  • Maternity Units
  • NICU
  • Patients receiving end-of-life care

For these very limited exceptions, all visitors must be 18 years or older. Visitors will also be asked to return home if they exhibit cold or flu-like symptoms, or have a fever.

Outpatient Clinics
Patients who have mobility or cognitive issues being seen in an outpatient clinic may only be accompanied by one adult support person.

Elective / Discretionary Procedures

To meet the acute healthcare needs of our patients, Community Medical Center is working with physicians and medical providers to make thoughtful decisions regarding postponing elective/discretionary inpatient and outpatient surgeries for non-life threatening and non-urgent care at our hospital. This will be reviewed on a day-to-day basis. If the public health department reports community spread of COVID-19 in Western Montana, we will suspend elective/discretionary inpatient and outpatient surgeries for non-life threatening and non-urgent care with cases reviewed daily. This action is directly related to our efforts to effectively respond to COVID-19 care, prevention and supply conservation.

Where to Go

In order to minimize the risk of exposing others, we are directing patients who think they may have been exposed to COVID-19, or have respiratory or flu-like symptoms, to call their primary care provider or call our free 24/7 Nurse on Call line at (406) 327-4770 for instructions on seeking care. Patients may also check-in online or walk-in to one of our Focused Screening Centers. We are working with our Community Physician Group clinics for appropriate triaging and other area clinics and facilities for similar responses.

Focused Screening Centers

  • FirstCare, North Reserve
    Adults (age 18+)
  • FirstCare, Downtown Missoula (starting Wednesday, March 18)
    Children (newborns – age 17)

Online check-in at CommunityFirstCare.com

We will not be taking media interviews at this time so that we may focus on caring for our patients and protecting our employees. Please refer all questions about the COVID-19 virus to the  Missoula City County Health Department.

Community Medical Center continues to monitor the risk of COVID-19 closely and will adjust patient and visitor guidelines, as necessary. We appreciate your help in keeping our patients, visitors and healthcare workers safe.