Coronavirus (COVID-19) Preparedness Information

Coronavirus (COVID-19) Preparedness Information

Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.

Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please visit the Missoula City-County Health Department’s FAQ page or for health realated questions Missoula County residents may call (406) 258-INFO (4636).

Quick Links

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.

Community Medical Center Hospital & Clinic Patients

Patients with symptoms, should call our FREE 24/7 Nurse on Call line for symptom evaluation (406) 327-4770. Please call this number in advance of visiting the hospital or any clinic. Patients experiencing respiratory or flu-like symtoms may also check-in online at Community FirstCare on North Reserve.

Required Masking

All adult patients (who can tolerate a mask) and all approved visitors are required to have a mask / cloth face covering on prior to entering and must wear it for the duration of their visit. Mask will be provided for those who need them. 

Temporary Visitor Restrictions

Inpatient Units
To limit the spread of infectious illnesses, in-person visits will not be allowed starting July 1, 2020. We encourage patients and their families to communicate through phone and video chat. iPads are available for patients to use upon request. Visitor exceptions may be made on a case-by-case basis for the following:

  • Children admitted to the hospital Pediatric Unit & Pediatric Intensive Care Unit
  • Maternity Units
  • NICU
  • Patients receiving end-of-life care
  • For these very limited exceptions, all visitors must be 18 years or older. Visitors will also be asked to return home if they exhibit cold or flu-like symptoms, or have a fever.

Outpatient Clinics
Patients who have mobility or cognitive issues being seen in an outpatient clinic may only be accompanied by one adult support person. All patients and approved visitors will be required to wear a cloth face covering or will be provided a mask at the door. We will continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines.

Elective / Discretionary Procedures

We continue to do any surgeries related to conditions that threaten a patient’s life and we have resumed elective procedures and surgeries starting including inpatient, outpatient and endoscopies (including screening colonoscopies). If you have questions, please contact your medical provider or surgeon. If you need an appointment or provider referral call (406) 327-4170.

Additional information can be found in our Patient FAQ

How do I get tested for COVID-19?

At this time, tests for COVID-19 require a provider order. Visiting a provider does not necessarily mean you need testing or that you will receive testing. A medical provider will screen you for symptoms and rule out other respiratory ailments, and will test at their own discretion or upon admission to the hospital. Providers follow all appropriate CDC, state and local guidelines. Patients should follow instructions from providers regardless of whether a test was done, as testing does not change the patient’s course of treatment. 

What are the qualifications for being tested for COVID-19?

Someone may be a candidate for testing if he or she has:

  • Fever
  • Cough 
  • Shortness of Breath
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Gastrointestinal symptoms (vomitting, diarrhea, loss of appetite) 

What do I do if I’ve been exposed to someone with a confirmed case of COVID-19? 

If you have been exposed to someone with a confirmed case of COVID-19, you should self-monitor for fever or symptoms of respiratory illness for 14 days. If you begin to experience fever or symptoms of respiratory illness, and they are mild enough that you can manage them at home, you should remain at home in isolation. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website or contact the county health department (406) 258-INFO.

If you are not experiencing symptoms you do not need to seek medical care or testing. 

I believe I have symptoms of COVID-19. What do I do next?

I’m experiencing mild symptoms right now, but I’m worried.

If you are experiencing fever and/or mild symptoms, you should call our 24/7 Nurse on Call (406) 327-4770 to be evaluated or visit Community FirstCare on North Reserve. Additionally you should isolate at home. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website

Should I get tested?
Yes. Call our 24/7 Nurse on Call for evaluation or visit Community FirstCare on North Reserve. 

Worsening symptoms – I need to see my provider.

Be alert to any changing symptoms and seek prompt medical attention if your symptoms are getting worse. If you feel you need to visit your healthcare provider, call our 24/7 Nurse on Call at (406) 327-4770 to evaluate symptoms or visit Community FirstCare on North Reserve.

Will I be tested? Your provider will make this determination based on your symptoms and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and Montana DPHHS guidelines.

Emergent symptoms – I am having difficulty breathing.

If you are experiencing a medical emergency, please call 9-1-1 and notify the dispatch agent that your emergency is related to possible COVID-19 symptoms.

Will I be tested? Your emergency medicine provider will make this determination based on your symptoms and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and Montana DPHHS guidelines.

Where to Go

In order to minimize the risk of exposing others, we are directing patients who think they may have been exposed to COVID-19, or have respiratory or flu-like symptoms, to call their primary care provider or call our free 24/7 Nurse on Call line at (406) 327-4770 for instructions on seeking care. Patients may also check-in online or walk-in to Community FirstCare on North Reserve.

Focused Screening Center

  • Community FirstCare, North Reserve
    Adults & Children

Online check-in at CommunityFirstCare.com