Coronavirus (COVID-19) Preparedness Information

Coronavirus (COVID-19) Preparedness Information

Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.

Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please visit the Missoula City-County Health Department’s FAQ page or for health realated questions Missoula County residents may call (406) 258-INFO (4636).

Quick Links

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.

Community Medical Center Hospital & Clinic Patients

Patients with symptoms (fever, cough, difficulty breathing), should call our FREE 24/7 Nurse on Call line for symptom evaluation (406) 327-4770. Please call this number in advance of visiting the hospital or any clinic. Patients experiencing respiratory or flu-like symtoms may also check-in online at Community FirstCare on North Reserve.

Required Masking

All adult patients (who can tolerate a mask) and all approved visitors are required to have a mask / cloth face covering on prior to entering and must wear it for the duration of their visit. Mask will be provided for those who need them. 

Temporary Visitor Restrictions

Inpatient Units
Patients will be limited to one WELL visitor per stay (visitor may visit daily but must be the same person). All visitors must be 18 years of age or older and will be required to wear a hospital supplied mask and visitor badge while in the facility. Visitors are NOT allowed for high-risk, isolation, immunocompromised or respiratory patients who are under observation or test positive for COVID-19. We will continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines. Visitors who do not pass the screening will not be allowed to enter. For all other visitors we encourage patients and their families to communicate through phone and video chat. Exceptions may be made on a case-by-case basis for the following:

  • Children admitted to the hospital Pediatric Unit & Pediatric Intensive Care Unit
  • Maternity Units
  • NICU
  • Patients receiving end-of-life care

Outpatient Clinics
Patients who have mobility or cognitive issues being seen in an outpatient clinic may only be accompanied by one adult support person. All patients and approved visitors will be required to wear a cloth face covering or will be provided a mask at the door. We will continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines.

Elective / Discretionary Procedures

We continue to do any surgeries related to conditions that threaten a patient’s life and we have resumed elective procedures and surgeries starting including inpatient, outpatient and endoscopies (including screening colonoscopies). If you have questions, please contact your medical procider or surgeon. If you need an appointment or provider referral call (406) 327-4170.

How do I get tested for COVID-19?

At this time, tests for COVID-19 require a provider order. Visiting a provider does not necessarily mean you need testing or that you will receive testing. A medical provider will screen you for symptoms and rule out other respiratory ailments, and will test at their own discretion. Providers follow all appropriate CDC, state and local guidelines. Patients should follow instructions from providers regardless of whether a test was done, as testing does not change the patient’s course of treatment. 

What are the qualifications for being tested for COVID-19?

Someone may be a candidate for testing if he or she has:

  • Fever
  • Cough 
  • Shortness of Breath
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Can I pick up or buy a test kit for COVID-19?

No. At this time, tests for COVID-19 require a provider order and are not commercially available to the public.

What do I do if I’ve been exposed to someone with a confirmed case of COVID-19? I want to be tested.

If you have been exposed to someone with a confirmed case of COVID-19, you should self-monitor for fever or symptoms of respiratory illness for 14 days. If you begin to experience fever or symptoms of respiratory illness, and they are mild enough that you can manage them at home, you should remain at home in isolation. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website 

If you are not experiencing symptoms, or you are experiencing mild symptoms you can manage at home in isolation, you do not need to seek medical care or testing. 

I believe I have symptoms of COVID-19. What do I do next?

I’m experiencing mild symptoms right now, but I’m worried.

If you are experiencing fever and/or mild symptoms of respiratory illness, you can and should isolate at home during illness. For details about how to correctly perform home isolation, tips for managing your illness at home with family members, and guidance on when you can discontinue home isolation, please visit the CDC’s website

Should I get tested?
Isolating yourself at home and self-monitoring mild symptoms is the best course of action unless you feel you need medical care.

Worsening symptoms – I need to see my provider.

Be alert to any changing symptoms and seek prompt medical attention if your symptoms are getting worse. If you feel you need to visit your healthcare provider, call our 24/7 Nurse on Call at (406) 327-4770 to evaluate symptoms or visit our Focused Screening Center at Community FirstCare.

Will I be tested? Your provider will make this determination based on your symptoms, and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and Montana DPHHS guidelines.

Emergent symptoms – I am having difficulty breathing.

If you are experiencing a medical emergency, please call 9-1-1 and notify the dispatch agent that your emergency is related to possible COVID-19 symptoms.

Will I be tested? Your emergency medicine provider will make this determination based on your symptoms and recent travel history. You may or may not be tested, but your provider will follow all appropriate CDC and Montana DPHHS guidelines.

Where to Go

In order to minimize the risk of exposing others, we are directing patients who think they may have been exposed to COVID-19, or have respiratory or flu-like symptoms, to call their primary care provider or call our free 24/7 Nurse on Call line at (406) 327-4770 for instructions on seeking care. Patients may also check-in online or walk-in to our Focused Screening Center. 

Focused Screening Center

  • FirstCare, North Reserve
    Adults & Children

Online check-in at CommunityFirstCare.com