Family and Visitor Guidelines

Visitors

Visitors are an important part of the healing process. Family and friends lift your spirits, decrease your anxiety, advocate for you and help you make decisions about your care. Our health care professionals understand this and make every effort to respect visitation while also providing a calm, safe place for patients to recover.

Each patient has the right to withdraw or deny visitors at any time. All visitors shall enjoy full and equal visitation privileges based on patient’s preferences. Community Medical Center will not restrict, limit or deny visitation privileges based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability. There are times when access to patients may be denied by the hospital based on the following circumstances:

1. Patient request
2. Patient safety
3. Visitor safety (ex: radiation exposure during an imaging procedure)
4. Patient is undergoing an intervention
5. Infection control/prevention issues
6. Visitation may interfere with the care of other patients
7. Visitor is ill
8. Existing court order specific to visitor
9. Disruptive, threatening or violent behavior of any kind
10. Patient need for privacy or rest
11. Unit specific need to limit number or minimum age of visitors

Visitation Policies

• Visitors are required to check-in at the guest service desk in the main hospital entrance, inpatient rehabilitation or the ER to verify identity and receive their Visitor Badge. You will need to check-in again once you arrive in the unit.
• Visitors are allowed access 24/7, however, it is best to visit between 8 am – 8 pm so that patients can get plenty of rest.
• All visitors under the age of 15 must be supervised by an adult other than the patient, at all times. All visitors need to be independent in their self-care or in the company of a caretaker.
• Any visitors who have been exposed to an illness or feel unwell should stay at home and not to enter the hospital.
• Masks are no longer required. If transmission rates of COVID, Influenza, or other respiratory illness reach high rates again in the future, the mask mandate may be reinstated.
• Only 1 visitor may sleep overnight in a patient room. Exceptions include pediatric patients and patients receiving end of life care. Other exceptions may be made on a case-by-case basis by the applicable unit’s leadership. Visitor waiting rooms should not be slept in.
• Smoking, vaping, alcohol, firearms or other weapons are not allowed anywhere on the hospital campus.
• Community Medical Center has zero tolerance for all forms of aggressive behavior. Incidents may result in removal from this facility and prosecution. We support staff in notifying law enforcement for any violent behavior.

Visitors who refuse to adhere to the hospital policies or behave in a disruptive manner will be asked to leave the premises and may not be allowed to return.

If you have questions about check-in and visitation, please call our Guest Service desk at 406.728.4100.

Gift Restrictions

Gifts / Balloons

Only Mylar balloons may be brought into the hospital because of the risk of latex allergies. If you wish to bring food to a patient, please check with the nurse on the patient's unit as dietary restrictions may apply.

Dining

Cafeteria

Coffee Shop

Guest Trays

Additional Services

Many helpful services are available upon request for patients and visitors.

• Language / Translation Services
• Lost & Found
• Spiritual Care
• Dining

Please call Guest Services at (406) 728-4100 to find out about these services and more. We're happy to help you with anything you may need as a patient or guest at Community Medical Center.

Gift Shop

Located on the first floor by the coffee shop.

Hours
Mon., Tues., Thurs. & Fri.
9 am – 4 pm

Wednesday
7 am – 4 pm
P: (406) 327-4066