May 3, 2021
Community Medical Center has been made aware of a “caller ID spoofing” scam that is inappropriately using the hospital’s name. This type of scam involves a third party making it appear as though a call is coming from a particular entity, in this case the hospital. It has been reported that these calls are from the "Patient Account Business Office" and asking for people's login account numbers.
While we are working with the appropriate groups to bring this to an end, these scams are difficult to trace and unwind. In the meantime, please remember:
Most reputable organizations will not call you at inappropriate hours. CMC will never place calls to patients before 8 a.m. or after 9 p.m.
No one from CMC will ever call requesting personal information or anything related to credit scores over the phone. This includes trying to sell you any products such as durable medical equipment or insurance plans. However, our representatives may ask for a patient’s date of birth and street address to verify his or her identity.
Bill collection scams can also be conducted through email or text message. CMC will never ask for any personal information, such as financial information or social security numbers, via email or text message.
If you receive any call, email or text message from someone claiming to be with Community Medical Center or any organization that seems suspicious, hang up and call back the appropriate department of that organization to ensure the caller’s identity is valid. You should never disclose personal information, including social security numbers, or credit card information over the phone.
We regret any concern this may cause any member of our community and appreciate your understanding.